Open a support ticket

Submit your request

1. Log in to BILLmanager.

2. Open the tickets section or the ticket creation action available on the home page.

3. Choose the relevant service and appropriate department.

4. Provide a precise subject, indicate the impact and complete the message.

5. Check any instructions displayed, then submit the ticket.

For a sales enquiry without an account or a login problem, use the Contact page or [e-mail].

Useful information

State the expected result, observed problem, start time with timezone, service or domain, checks already performed and exact error message. Add logs or a screenshot if they help explain the incident.

The priority should reflect the actual impact: general question, degraded service or production outage. Response times and on-call coverage depend on the service and contract.

Example message

Subject: VPS inaccessible over SSH since 14:10, Swiss time
Service: identifier shown in my client portal
Impact: production application inaccessible
Start: date and time, Europe/Zurich timezone
Observation: timeout on the SSH port; console accessible
Checks: VPS status, network and local firewall
Attachments: exact message and network diagnostics
Expected result: identify the cause and restore access

Hide passwords, private keys, recovery codes and unnecessary personal data. For temporary access to the operating system, agree on a secure channel with the team.

Follow the replies and respond in the same ticket to preserve context. The infrastructure status page also lets you check whether a known incident affects the service.

Updated on 3 October 2026. References: client portal, contact.